Four important things you need to consider when choosing a Managed Service Provider

Looking for guidance?

Making the decision on who to choose as an IT Partner should not be an overnight process. Ultimately you are looking for an organisation that’s the ‘Perfect Fit’ for your Business. In reality it’s unlikely this can be achieved by asking just four questions, however we have highlighted some key qualities below that you should be looking for and what to ask in order to assess how important these are to an organisation.

1/ Reliability – Are they a stable longstanding company that deliver on their promises? Speak to their current client base, is their customer retention rate high? If their customers tend to remain with them this is a great indication that the company values its clients and the services they provide.

2/ Integrity – Do they have experience of working with sectors such as yours? Do the business and staff have good values? Can they provide strong references that are applicable to the solution they are offering? Do they offer case studies to support their sector knowledge?

3/ Personable – Can you engage comfortably with them, are they approachable, open and honest? Do you share common views and do you generally get a good feel for their company?

4/ Relevant – Is the solution they are offering applicable to your company’s needs?  Have they tailored the package to your needs or theirs?