However, working closely in this arena we see first-hand that the sports sector in particular over the last few years has undergone a rapid digital overhaul. Technology and change are important in this sector as it unlocks opportunities for growth by drawing in customers as a result of the innovative and improved customer experience they receive.
Given the significant opportunities that exist for sports organisations we relay to our clients that these digital opportunities need to be embedded throughout every aspect of the organisation in order to totally transform people, consumer habits, processes and technology.
Technology plays a huge role in the experience of a club member or visitor.
Innovation allows an organisation to gain a better understanding of what people want, who they engage with, what interests them and how they can best connect with them to improve customer retention and communication.
Data is valuable and ensuring you have the right technology to capture it is key.
Using data smartly not only assists with consumer interaction but can be used to improve core business operations, build external partner relationships and potentially develop new and improved internal processes.