The team at CSCM value customer relationships and it is very important that they get to know and understand clients so that they almost integrate into their business.

Being a part of a busy Service Desk does not mean that service levels should ever drop and the below stats and feedback comments are testament to this.

SLA Information

Quarter 2  April – June           6975 tickets raised and 97% Resolved in SLA

Quarter 3  July – September  7525 tickets raised and resolved 96% in SLA

Service Desk Customer Feedback  

  • Every time I’ve had to contact IT support the people, I’ve spoken to are always professional and courteous and get the job done.
  • The engineer was amazing. He went above and beyond to help me with my issue. Even when the software owner sent instructions that ended up not working, he found a solution and fixed the issue.
  • Quick diagnosis and resolution – helpful.
  • Amazing work from the engineer and thank you for the quick assistance to get me back up and running so soon. Impressed with the service once again.
  • Completed very quickly and professionally
  • Very cheerful and helpful gentleman. Solved the problem within minutes. Thank you
  • Excellent service. Very Efficient and informative
  • I really appreciate you explaining things in a language I understand!
  • The engineer was extremely helpful. Made what seemed the impossible, possible! Thanks!
  • The engineer was a great help in troubleshooting the issues identified with my user log-on, password and email access to outlook. Once Outlook was established there was another issue that arose, and he successfully and delightfully took to resolving this query. Thank you for faultless service, with a smile.

If you are looking for IT support for your business and want a friendly team to alleviate the pressure from internal teams, contact us for an informal chat.