Two things that can be confused are IT Service desks and IT Help desks, they may sound the same, however they a little different.
The main difference is that a help desk is there to provide fast resolution to day-to-day issues whereas a service desk has a more strategic remit.
Service desks cover the help desk features above however importantly they have additional capabilities in support of an organisation’s needs, strategies and goals.
Although a help desk is there to support users and resolve problems as they arise, its more of a reactive environment and deals with immediate needs, technical issues and any sudden incidents. Whereas a service desk encompasses all these elements, but its purpose is broader and much more proactive.
CSCM are proud to have a fantastic Service Desk and team, with multiple skill sets and a proactive attitude, your business, its staff and data would be safe and supported in our hands.