The Edgbaston Priory Club, situated in Birmingham, is a Leisure Club featuring various facilities, such as a main clubhouse, indoor and outdoor courts, swimming pools with additional amenities such as a bar, restaurant and club areas. The site serves as a venue for professional international tournaments and poses as a significant hub within the tennis community.

The Clubs initial engagement with CSCM came from pain points they were having with the WIFI availability across the site, this was creating member complaints and frustrations with internal staff. Although the Club had a current external IT Support provider, they were not happy with the service and wanted to get professional advice from another IT company.

Following an extensive full site WIFI survey CSCM proposed and embedded a brand new WIFI solution. This included both the replacement of current outdated equipment as well as the installation of additional new market leading AP’s. These were carefully planned out and installed taking into consideration the benefits it would give club members while using the onsite and outdoor facilities.

CSCM is now the Official Technology and IT Partner of Edgbaston Priory, we manage all aspects of their IT and offer remote and onsite support. We have facilitated the implementation of third-party software, successfully introduced advertising technology, and deployed new hardware to support the movement of coaches throughout the club. We have embedded new layers of security to protect their sensitive data, introduced a new printer solution and are currently planning a full project to migrate their data to SharePoint, as well as embedding a hosted voice telephony solution.

A fundamental aspect of an IT Partnership involves assessing the current role of technology within the business and collaboratively envisioning its future with guidance on how to achieve success. We found that the club had brilliant ideas for what they wanted to change to improve the member experience but had received little help from previous IT providers on how to achieve their goals. CSCM bridged this gap by forming a project team that includes a mix of staff from the club and collectively this group meet on a regular basis to ensure ideas and plans keep momentum and together we reach the goals that originated from the Blue-Sky sessions.

The Clubs vision is to deliver an exceptional membership experience, 7 days a week, 364 days a year, so its key that we ensure that technology at the club almost exceeds expectations. To combat this, we have pro-active engineer visits on a regular basis to check there are no pain points in respect of IT and to carry out routine checks on hardware.

“CSCM has been a fantastic support in helping our club enhance its IT solutions. Their expertise extends past Wi-Fi solutions to ensuring we get the most effective use of our systems. With their guidance, we’ve made significant progress in advancing our technology to better support the club’s needs. Their team is always available to assist, making the process smooth and efficient.” Charlotte Brown – Head of Operations.